1. Introduction
Welcome to the Reventa Hotel Privacy Policy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or stay at our property.
We respect your privacy and are committed to protecting personally identifiable information you may provide us through our website or during your stay. We have adopted this Privacy Policy to explain what information may be collected, how we use this information, and under what circumstances we may disclose the information to third parties.
This Privacy Policy applies to information we collect:
- On this website.
- During your stay at Reventa Hotel.
- In email, text, and other electronic messages between you and this website or our hotel staff.
- Through mobile and desktop applications you download from this website.
Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.
2. Information We Collect
We collect several types of information from and about users of our website and guests of our hotel, including information:
- Personal Information: Information by which you may be personally identified, such as name, postal address, e-mail address, telephone number, credit card information, passport details, and any other identifier by which you may be contacted online or offline.
- Technical Information: Information about your internet connection, the equipment you use to access our website, and usage details.
- Preference Information: Information about your preferences, interests, and behaviors during your stay at our property.
- Transaction Information: Details of transactions you carry out through our website or at our property, and of the fulfillment of your reservations.
- Loyalty Program Information: Information related to your participation in our loyalty programs, including points earned and redeemed.
3. How We Collect Your Information
We collect information in the following ways:
- Direct Interactions: Information you provide when you create an account, make a reservation, complete forms, correspond with us, participate in promotions, or provide feedback.
- Automated Technologies: As you navigate through our site, we may automatically collect technical information using cookies, server logs, and other similar technologies.
- Third Parties: We may receive information about you from third parties such as business partners, subcontractors, advertising networks, analytics providers, and search information providers.
- On-Property Collection: Information collected during your stay, including services used, preferences, and feedback.
4. How We Use Your Information
We may use information that we collect about you or that you provide to us for the following purposes:
- To present our website and its contents to you in an optimized manner.
- To provide you with information, products, or services that you request from us.
- To fulfill any other purpose for which you provide it, including processing your reservations and providing requested services.
- To provide you with notices about your account, including expiration and renewal notices.
- To carry out our obligations and enforce our rights arising from any contracts entered into between you and us.
- To notify you about changes to our website or any products or services we offer or provide.
- To enhance your experience at our hotel and casino by personalizing services and offers.
- For marketing and promotional purposes, with your consent, to inform you about offers, events, and services we believe may be of interest to you.
- To improve our website, products, services, marketing, and customer relationships.
- In any other way we may describe when you provide the information.
- For any other purpose with your consent.
5. Disclosure of Your Information
We may disclose aggregated information about our users and guests without restriction. We may disclose personal information that we collect or you provide as described in this Privacy Policy:
- To our subsidiaries and affiliates within our corporate family.
- To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
- To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Reventa Hotel's assets.
- To fulfill the purpose for which you provide it, such as processing a reservation through a third-party booking system.
- For any other purpose disclosed by us when you provide the information.
- With your consent.
We may also disclose your personal information:
- To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
- To enforce or apply our terms of use and other agreements.
- If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Reventa Hotel, our customers, or others.
6. Data Security
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on secure servers behind firewalls.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our website or services, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the website.
7. Your Rights
Depending on your location, you may have certain rights regarding your personal information. These may include:
- The right to access and receive a copy of your personal information.
- The right to rectify or update your personal information.
- The right to erase your personal information.
- The right to restrict processing of your personal information.
- The right to object to processing of your personal information.
- The right to data portability.
- The right to withdraw consent at any time, where we rely on consent to process your personal information.
To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information (or to exercise any of your other rights).
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track the activity on our website and store certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.
Types of cookies we use:
- Essential Cookies: Necessary for the website to function properly.
- Functionality Cookies: Allow us to remember choices you make and provide enhanced features.
- Analytics Cookies: Help us understand how visitors interact with our website.
- Marketing Cookies: Used to track visitors across websites to enable targeted advertising.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website. For more information about cookies, please see our Cookie Policy.
9. Third-Party Links
Our website may contain links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.
10. Children's Privacy
Our website is not intended for children under 16 years of age. No one under age 16 may provide any personal information to or on the website. We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information on this website or through any of its features.
If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us.
11. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
12. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- By email: privacy@reventahotel.com
- By phone: +358 9 1234 5678
- By mail: Mannerheimintie 50, 00100 Helsinki, Finland
Last Updated: August 17, 2025